Ticket Purchase & Event Policies
Effective date: September 25, 2026
These policies apply to tickets sold by JAGD HEART ENTERPRISES LLC, operating as The Loft at Raible Block, through raibleloft.com. Read the listing for your event before buying. The listing provides the current date, schedule, ticket price, age requirement, seating format, and any event-specific rules. Age, seating, re-entry, and other venue rules may vary by event; the refund and transfer policies below apply to tickets sold through this site.
Prices and payment
Ticket prices can change, both online and at the door. The price shown for an available ticket when you purchase it applies to that order. Door tickets may be sold only if space remains and may cost more than advance tickets; check the current event page for pricing and availability.
Applicable taxes are added to the ticket price and displayed before you pay. Any mandatory non-tax charges for an online purchase must be included in the prominently displayed ticket price. Your final payment amount, including taxes and any optional items you select, is shown before you complete checkout. Payments are processed through Square.
Your reservation and admission
Your ticket reservation is held under the purchaser's name. You do not need a printed ticket or QR code. At the door, give the name used for the purchase; keep your confirmation email for your records. Staff may ask for the purchase email or other order details if needed to verify a reservation. Each ticket admits one guest, and we track admission against the number of tickets on the order.
Guests on the same order may arrive separately and check in under the purchaser's name. If a guest plans to arrive before the purchaser, email [email protected] in advance with the purchaser's name and the guest's name to help avoid a delay at check-in.
You may arrive after doors open while the event is in progress. Arriving late does not entitle you to a refund for any portion missed. Seating and other admission details vary by event; consult its listing. General admission seating, where offered, is first come, first served.
Age and identification
Follow the age requirement stated on the event page. For a 21+ event, every guest must bring a current government-issued photo ID showing that they are at least 21. A ticket does not override the age requirement. If you are denied admission because you do not meet the stated age requirement or cannot present the required ID, your ticket is nonrefundable.
Refunds and missed events
Except for an event cancellation or an eligible postponement refund described below, ticket sales are final and nonrefundable. This includes a guest who does not attend or who misses part of the event.
If we cancel an event: We will refund the amount paid for the ticket, including applicable taxes and processing fees. We will contact purchasers using the email address supplied at checkout.
If we postpone an event: You may keep your ticket for the rescheduled event or request a refund if you cannot attend. To request a refund, email [email protected] within seven calendar days after we announce the postponement. Include the purchaser's name and email address used at checkout so we can locate the order. An approved postponement refund includes the amount paid for the ticket, applicable taxes, and processing fees. We will send at least one postponement notice to the purchaser's checkout email address. If the postponed event is later canceled, the cancellation refund policy applies.
Refunds will be issued through the original payment method when available. The time it takes for a credit to appear depends on the payment provider and your financial institution.
Ticket transfers
Tickets may be transferred with at least 24 hours' advance notice before the event. Email [email protected] with the purchaser's name and checkout email address, the new guest's name, and the number of tickets to transfer. We may verify the order before updating the reservation. A transferred ticket remains subject to the same event rules and does not create a new right to a refund.
Re-entry and venue rules
Re-entry is allowed unless the event's listing states a different rule. Staff may need to verify your admission when you return. Event-specific rules concerning age, seating, food, photography, or other guest conduct will be stated on the event page or communicated before purchase where they materially affect attendance. Bags may be searched at entry. Firearms and other weapons are not permitted inside The Loft. Outside alcohol is not permitted. Bring outside food only if The Loft has approved it in advance; requests can be emailed to [email protected].
Questions or assistance
If you need help with an order, a transfer, or access to the venue, email [email protected]. The Loft is upstairs at 116 N. Cortez Street, Prescott, AZ 86301; its entrance is to the left of Lyzzards Bar.
JAGD HEART ENTERPRISES LLC
The Loft at Raible Block
116 N. Cortez Street
Prescott, AZ 86301